General

 

If your order is over £300, freight is free. Otherwise, there is a shipping charge of £9. All shipments are sent fully insured.

All items are shipped from Sweden, therefore custom fees and taxes may apply to packages shipped outside of the European Union. All customs fees and taxes are the responsibility of the customer.

The prices listed on the website do not include VAT for orders shipped outside of the EU.

All product remain in the Orrefors Kosta Boda AB’s ownership until full payment has been received by the company.

All attempts at fraud are reported to the police. Orrefors Kosta Boda AB reserves the right to cancel a purchase if fraud is suspected.

Orrefors Kosta Boda AB reserves the right for any typographical errors on this site. Nor can we 100% guarantee that all pictures accurately reflect the products appearance.

Payment methods

 

Delivery

Our ambition is to send your order as quickly as possible, normally within 3-5 business days. If we don’t have the items you ordered in stock, we will order them from the supplier. Approximate lead time to our warehouse is stated on each product site. Generally we do not arrange partial deliveries and the order will be shipped when all items are in stock. Depending on the postal service, location and amount of orders, the delivery time vary between 3-5 business days. We use the shipping companies FedEx or DHL.

Items not delivered

We charge £15 if you are unavailable to receive your delivery or if you refuse to accept your parcel. If you change your mind when the parcel already on it’s way, you have to receive the parcel and return it to us, otherwise it will be registered as not received and charged automatically. If you return the goods to us you assume the risk of transportation.

Delivery Damages

All parcels leaving us are insured. If the parcel and/or the content is damaged when you receive it, report it immediately on the spot. If you have opened the parcel and discover damage, please contact us at Customer Service and we will assist you.

DHL deliveries

Due to logistic reasons, larger items such as furniture can not be sent with FedEx. In this case, we will ship your order with DHL shipping services. For all DHL deliveries, the approximate shipping time to the UK is 5-7 business days. You will be notified if your order requires DHL shipping and our customer service team will inform you of the terms and conditions.
(Please be aware, DHL can not deliver items directly into your home. Instead they will deliver your items to the property address at street level and it is your responsibility to move/arrange your items in your home, as appropriate.)

Security

Secure pages
All the pages where you as a customer leaves personal details when purchasing, are so-called secure pages (encrypted transmission). Orrefors Kosta Boda AB uses certificates issued by Equifax Secure Certificate Authority. The certificate guarantees that it is the Orrefors Kosta Boda AB’s website (orrefors.co.uk) you as a visitor communicates with and that the transmission is encrypted. Most Web browsers such as Internet Explorer and Firefox, using symbols to show if you are on a secure or insecure website. These symbols appear in either the right or left corner at the bottom of your browser window.

Another way to ensure that the website you’re visiting is in the address. Usually it begins with http:// URLs, but if you are on a secure page, it begins with https://, where ‘s’ stands for secure.

Secure payments
We work with DIBS Payment Services for the redemption of card payments. DIBS Payment Services is the North’s leading independent provider of payment solutions for commerce on the Internet. Transfer of card data is encrypted. NOTE! Orrefors Kosta Boda AB does not store any credit card numbers, this is all handled by DIBS.

Personal details

By law, we must ask you to agree that we treat information about you. All information provided to us or what we may be part of when visiting our site will be processed by Orrefors Kosta Boda AB as a data controller.

The information will be used for the purpose to fulfil our obligations to you, when purchasing, alert you on offer in your personal areas of interest and also for marketing purposes. Orrefors Kosta Boda AB will however never allow a third party to use your personal data for marketing purposes unless you accept this.

You have the right to request access to the personal information about you. If they are inaccurate, incomplete or irrelevant you have the right to request that the information will be corrected or deleted.

Contract
The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons your order’s data is not available via internet. We keep these data in confidence according to our privacy policy.

Force Majeure

Orrefors Kosta Boda AB is exempt from penalty for failure to perform certain obligations under this Agreement if the failure is due to releasing factors as described below and the fact prevent, hinder or delay the fulfilment. As liberating circumstance shall be deemed to include authority’s action or omission, new or amended legislation, industrial disputes, embargo, fire, flood, sabotage, accident of larger scale, or other type of natural disaster. The force majeure includes administrative decisions that affect the market and products negatively, eg. restrictions in the indication, warnings, ban on sale, etc., an abnormal decline in the market and if the company is exposed to criminal activity that affect the business.