GENERAL

If your order is over £300, freight is free. Otherwise, there is a shipping charge of £9. All shipments are sent fully insured.

All items are shipped from Sweden, therefore custom fees and taxes may apply to packages shipped outside of the European Union. All customs fees and taxes are the responsibility of the customer.

The prices listed on the website do not include VAT for orders shipped outside of the EU.

All product remain in the Orrefors Kosta Boda AB’s ownership until full payment has been received by the company.

All attempts at fraud are reported to the police. Orrefors Kosta Boda AB reserves the right to cancel a purchase if fraud is suspected.

Orrefors Kosta Boda AB reserves the right for any typographical errors on this site. Nor can we 100% guarantee that all pictures accurately reflect the products appearance.

DELIVERY

Our ambition is to send your order as quickly as possible, normally within 3-5 business days. If we don’t have the items you ordered in stock, we will order them from the supplier. Approximate lead time to our warehouse is stated on each product site. Generally we do not arrange partial deliveries and the order will be shipped when all items are in stock. Depending on the postal service, location and amount of orders, the delivery time vary between 3-5 business days. We use the shipping companies FedEx or DHL.

ITEMS NOT DELIVERED

We charge £15 if you are unavailable to receive your delivery or if you refuse to accept your parcel. If you change your mind when the parcel already on it’s way, you have to receive the parcel and return it to us, otherwise it will be registered as not received and charged automatically. If you return the goods to us you assume the risk of transportation.

DELIVERY DAMAGES

All parcels leaving us are insured. If the parcel and/or the content is damaged when you receive it, report it immediately on the spot. If you have opened the parcel and discover damage, please contact us at Customer Service and we will assist you.

DHL DELIVERIES

Due to logistic reasons, larger items such as large art glass items can not be sent with FedEx. In this case, we will ship your order with DHL shipping services. For all DHL deliveries, the approximate shipping time to the UK is 5-7 business days. You will be notified if your order requires DHL shipping and our customer service team will inform you of the terms and conditions.
(Please be aware, DHL can not deliver items directly into your home. Instead they will deliver your items to the property address at street level and it is your responsibility to move/arrange your items in your home, as appropriate.)

Track shipment

Please track your shipment at FedEx.com. The tracking no. is sent to you automatically via e-mail when your parcel make departure from our warehouse.